Customer Service Advisor

Reed Business Support are recruiting for a Customer Service Advisor on behalf of our valued client. This Customer Service Advisor opportunity is ideal for an individual who is confident, proactive, and able to thrive in a busy, fast-paced environment. As the appointed Customer Service Advisor, you will play a key role in supporting the wider team and contributing to the smooth running of daily operations. About the Role: • Handling inbound customer enquiries via telephone, email and web chat • Resolving customer queries efficiently and professionally • Updating customer records and maintaining accurate documentation • Liaising with internal departments to ensure excellent service delivery • Processing orders, requests and account updates • Delivering exceptional service and demonstrating a professional approach at all times About You: • Previous customer service or contact centre experience desirable • Excellent communication and interpersonal skills • Strong problem-solving abilities and a customer-focused mindset • Highly organised with strong attention to detail • Confident using Microsoft Office and CRM systems • Positive, proactive and able to manage multiple priorities Benefits: • Competitive salary with annual salary reviews • Hybrid working opportunities following probation • Performance-related bonus scheme • 25 days annual leave plus bank holidays • Employee Assistance Programme and wellbeing support • Career progression opportunities within a ..... full job details .....