Customer Service Advisor

Customer Service Advisor - Logistics Industry - SittingbourneReed Business Support are recruiting for a Customer Service Advisor on behalf of our valued client, based in Sittingbourne. This Customer Service Advisor opportunity is ideal for an individual who is confident, proactive, and able to thrive in a busy, fast-paced environment. As the appointed Customer Service Advisor, you will play a key role in supporting the wider team and contributing to the smooth running of daily operations.About the RoleThis role focuses on delivering a high standard of customer service within a logistics and distribution environment. Key responsibilities include:Handling customer enquiries via phone and email in a timely and professional mannerActing as a key liaison between customers, warehouse teams, and transport providersProcessing orders, tracking deliveries, and resolving service issuesMaintaining accurate customer records and updating internal systemsSupporting service level reporting and daily operational queriesEnsuring customers receive a consistently positive experienceAbout YouPrevious experience in a customer service or call-handling roleExcellent verbal and written communication skillsCalm, professional, and customer-focused approachConfident using Microsoft Office and internal booking or CRM systemsAble to prioritise workload effectively in a fast-moving environmentSalary and Working PatternSalary: £25,500 - £26,000 per annumMonday to Friday, 9:00am - 5:30pmFully ..... full job details .....