https://jobs.co.uk/job/customer-service-advisor-reed--6fc83cf2-eeb0-445a-8ac9-3fd3312d42a6 RSS feed for Customer Service Advisor at Reed. en-gb Mon, 07 Sep 2026 16:23:24 GMT https://jobs.co.uk/job/customer-service-advisor-reed--6fc83cf2-eeb0-445a-8ac9-3fd3312d42a6 https://jobs.co.uk/job/customer-service-advisor-reed--6fc83cf2-eeb0-445a-8ac9-3fd3312d42a6 Mon, 07 Sep 2026 11:51:45 GMT Location: Cardiff | Salary: 10000-500000 Hourly | Type: Permanent | Customer Relations Agent Location: Cardiff Job Type: Full-time - Temporary Salary: £13.08 - £17.50 p/h We are seeking a dedicated Customer Relations Agent to join our dynamic team. This role involves handling a variety of customer complaints and disputes, ensuring all issues are resolved within regulatory timescales and in compliance with industry standards. The ideal candidate will have a strong background in customer service within a financial environment and a thorough understanding of regulatory requirements. Day-to-day of the role: Analyse complaints to assess potential risks and escalate possible regulatory breaches or operational incidents. Investigate complaints thoroughly in conjunction with third parties such as motor dealers and other internal teams. Manage Data Subject Access Requests from customers and third parties, ensuring accurate data gathering, compilation, verification, redaction, and dispatch. Maintain precise records of complaint progress and outcomes using the complaints management system. Ensure timely responses to complaints within regulatory timescales. Analyse and communicate complaint trends to the management team for Root Cause Analysis. Provide reco... Permanent