Customer Service Advisor

Position: Membership Advisor (within property lettings)Salary: £26,775Contract: PermanentLocation: Warwick CV34, hybrid based, 2 WFH, 3 in office. No flexibility on thatWorking Shifts: 9am-5pm Monday to Friday, 37 hours p/wMembership Advisor duties include:Answering queries via telephone, providing support or signposting legal and compliance queries from members (1st point of call)Log accurate data and member discussions on the CRM system.Promote/signpost FAQs factsheets and legislation and policy guidance to members.Help review and complete existing legal documents and templates.Escalate legal queries where applicableKeep up to date with property policies and legislations and the general property industryThe phonelines operate from 10am until 4pm to ensure that the advisors have time to do deal with any outstanding queries/admin duties, and of course to have that all important rest time from the phones, before and after their shift. Membership Advisor person specification:Excellent customer service skills, with eloquent communication skillsExperience within Property Sales or Lettings or Legal is essential (someone who understands lettings legality and contracts)Good researching skills and experience is a mustOther essential skills and experience needed -Professional manner and clear communication skillsCustomer service experienceProficient Microsoft Office.Ability to work under pressure/in a fast paced environmentEager to self-develop to continue being the expert in your ..... full job details .....