https://jobs.co.uk/job/customer-service-advisor-reed--4bcfa8b8-d98c-4102-b9cf-36099fab20eb RSS feed for Customer Service Advisor at Reed. en-gb Wed, 02 Sep 2026 07:51:10 GMT https://jobs.co.uk/job/customer-service-advisor-reed--4bcfa8b8-d98c-4102-b9cf-36099fab20eb https://jobs.co.uk/job/customer-service-advisor-reed--4bcfa8b8-d98c-4102-b9cf-36099fab20eb Tue, 01 Sep 2026 11:53:14 GMT Location: Newcastle Upon Tyne | Salary: 10000-500000 Annual | Type: Permanent | REED Business Support is working with a well established organisation in Newcastle upon Tyne, supporting them with the recruitment of a Customer Service Advisor on a full time and permanent basis. If you enjoy building relationships, solving problems and delivering an excellent customer experience, this is the role for you! Key Responsibilities Act as the first point of contact for parts enquiries via phone, email and occasional face to face interactions. Manage customer enquiries from initial contact through to delivery. Prepare and issue quotations and process customer orders. Keep customers informed of order progress, lead times and any delays. Liaise with suppliers regarding pricing, availability and delivery schedules. Support service and workshop teams with parts requirements, including urgent breakdown requests. Maintain accurate records within Microsoft Dynamics 365 and Business Central. Resolve customer queries, shortages and delivery issues professionally. Build strong customer relationships and deliver exceptional service. About You Previous experience in customer service, order processing, sales support, account support or service coordination. Excellent communicatio... Permanent