Customer Service Advisor

Customer Service Support (Temporary Contract)£14.50 an hourHours 9am to 5pm Monday to FridayDuration: 4-12 weeks, possibly longerAbout YouYou are confident, articulate, and take pride in providing a premium service experience for a high end dealership. You understand the importance of attention to detail when dealing with high-value products and discerning customers.The RoleWe are seeking a motivated and organised Customer Service Support to support our dealership teams during a busy period. This temporary role will be responsible for accurately processing customer and sales data, assisting with customer follow-up activities, and helping to ensure a smooth customer journey from enquiry through to reservation.The successful candidate will work closely with dealership sales teams and provide administrative and customer contact support across a range of activities.Key ResponsibilitiesAccurately enter customer and sales data provided by dealership teams into The Norton Hub.Review and maintain customer records to ensure information is complete and up to date.Contact customers via telephone, email, and SMS to follow up on enquiries and maintain engagement.Schedule and coordinate test rides with prospective customers.Assist customers through the reservation process, providing information and support as required.Support dealership teams in managing customer communications and lead follow-up activities.Ensure all customer interactions are recorded accurately within internal ..... full job details .....