Customer Service Advisor

RSR is a public safety and enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Customer Service Advisor Location: Fareham, Hampshire Contract: Full-Time, Contract (6 Months) Pay Rate: 15.72 per hour Join a Professional Customer Service Team We are currently recruiting for a Customer Service Advisor to join a busy and customer-focused organisation based in Fareham. This is an excellent opportunity for an experienced customer service professional who enjoys helping people, solving problems, and delivering a high standard of service in a fast-paced environment. As the first point of contact for members of the public, partner agencies, and other stakeholders, you will play a vital role in handling enquiries, providing accurate information, resolving issues, and ensuring every customer receives a professional and positive experience. Key ResponsibilitiesAct as the first point of contact for incoming telephone calls and email enquiries.Provide accurate advice, guidance, and information relating to a range of services and applications.Resolve customer queries at the first point of contact wherever possible.Escalate complex enquiries to specialist departments when required, ensuring all relevant information is recorded accurately.Process customer payments securely via debit and credit card transactions.Maintain accurate ..... full job details .....