Customer Service Advisor

Customer Care AdvisorRed Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor.You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice.This is a temporary contract with the potential to become permanent.Benefits and Package for Customer Care Advisor:Salary: 12.71 Per HourHours: 40 hours, Monday-Friday 8am to 6pm, Saturday and Sunday 9-5 (working approx. 1 in 3 weekends).Contract: Temporary with potential to become permanentLocation: Boldon, SunderlandStart Date: ASAPCompetitive HolidayOpportunity to progress personally and professionallyAchievable targets Key Responsibilities of Customer Care Advisor:Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webformsListen to families'' needs, providing empathetic, clear and reassuring guidanceConfidently guide conversations towards booking care home show roundsTake full ownership of each enquiry from initial contact through to admissionSchedule and conduct follow-up calls to support families throughout their journeyLiaise closely with care home teams to coordinate visits and pre-admission assessmentsArrange second viewings and post-visit check-ins to address outstanding questionsBuild trusted relationships with families during significant life transitionsProfessionally handle and direct calls from ..... full job details .....