Customer Service Advisor

Customer Service AdvisorIf you are passionate about helping customers and would like to service customers of a well-known household brand, Red wants to speak with you!Red Recruitment is recruiting Webchat Advisors to work in a customer service centre in Birkenhead. You will be working for one of the UKs highest quality outsourcers on a temporary basis. This role will be working on behalf of an international gifting platform where you will be responding to customer chat messages. This role will mainly be Web chat based however may involve some telephone calls. Benefits and Package for a Customer Service Advisor:Salary: 12.71 per hourHours: Monday to Sunday, 9am - 6pm, 40 hours per week (2 in 4 weekend days)Contract Type: TemporaryLocation: BirkenheadStart date: ASAPOne week''s Full training is providedYou will be working for a friendly and supportive teamKey Responsibilities of a Customer Service Advisor:Responding to customer queries via online chat serviceEnsuring all customer queries are responded to in a timely mannerEscalating any urgent customer queries to the relevant teamEnsuring all messages are friendly, informative and are written out correctlyProviding excellent customer service at all times and representing this fantastic brand with excellenceKey Skills and Experience of a Customer Service Advisor:You should have a clear desire to work in customer serviceYou should be passionate about helping customers to a high levelYou must have excellent communication ..... full job details .....