Customer Service Advisor

Customer Service AdvisorRed Recruitment is recruiting a Customer Service Advisor to join our client''s busy customer contact team on a permanent basis selling high net worth insurance solutions.You will primarily deliver a consultative outbound sales experience, proactively contacting warm leads to understand customers'' business insurance requirements and recommending appropriate insurance solutions. You will maximise every sales opportunity through effective questioning, objection handling and relationship building, while remaining flexible to support inbound customer demand when required.Package for a Customer Service Advisor:Salary: Up to 26,469.00 Per AnnumHours: 40 hours per week, Monday to FridayContract: PermanentLocation: Birkenhead Key Responsibilities of a Customer Service Advisor:Proactively contact warm leads through outbound calling to generate new business insurance sales.Flex between outbound and inbound activity to support operational demand while maintaining excellent customer service.Complete detailed fact-finds to understand customers'' businesses, operations and insurance requirements.Recommend suitable business insurance products tailored to individual customer needs.Identify opportunities to increase customer protection through appropriate cross-selling and upselling.Achieve targets for Gross Written Premium (GWP), conversion, Quality Assurance (QA) and Customer Satisfaction (CSAT).Explain policy features, benefits, exclusions and pricing clearly and ..... full job details .....