Customer Service Advisor

Customer Service AdvisorRed Recruitment is recruiting enthusiastic, customer-focused individuals to join our client in Boldon Colliery as a Customer Service Advisor.You will be the first point of contact for customers, handling enquiries by phone and email, processing orders, resolving queries and delivering an excellent customer experience across a range of well-known client accounts.This is a temporary contract with the potential to become permanent.Benefits and Package for Customer Service Advisor:Salary: 12.71 Per HourHours: Mon-Fri 8am-6pm, Sat-Sun 9am-5pm (working one weekend day each week with a weekday off on a set rota)Contract: Temporary with potential to become permanentLocation: Boldon CollieryStart Date: ASAPCompetitive holiday allowanceOpportunity to progress personally and professionallyAchievable targets Key Responsibilities of Customer Service Advisor:Act as the first point of contact for customer enquiries via telephone and emailProcess orders, enquiries and customer requests accurately and efficientlyTake inbound calls in a friendly, professional and informative mannerMake outbound calls to businesses and consumers when requiredAssist customers with product information, order queries and returns processesEscalate complex issues to the senior customer service team when appropriateAccurately update customer records and maintain the company databaseComplete a range of administrative tasks to support the customer service functionManage customer accounts from ..... full job details .....