Customer Service Advisor

Recruit4staff are representing a well-established lawn care business in their search for a Customer Service Advisor to work in St AsaphJob Details: Pay: £24,784.50 per annumHours of Work: Earlies and Lates rotating weekly. Week 1 Monday to Friday 8:30am 4:30pm and Week 2 Monday to Friday 9:30am 5:30pm with 1 Saturday morning in every 4 weeks (paid at time and a half)Duration: PermanentBenefits: 22 days holiday plus bank holidays (increasing to 26 with service), medical cash plan, Christmas shutdown, free lawn treatments, enhanced paternity and maternity pay, company sick pay, 24 hour Employee Assistance Helpline, store discounts, long service awards, Employee of the Month awards, pension Job Role: As a Customer Service Advisor, you will engage with customers across phone, email, live chat, and post, delivering excellent service and expert advice. The Customer Service Advisor will take ownership of customer journeys, ensuring first contact resolution wherever possible. You will recommend treatments based on lawn condition, upsell services where appropriate, and manage customer accounts including setting up direct debits and scheduling treatments. Working as a Customer Service Advisor, you will collaborate with internal teams, maintain accurate records, and ensure all KPIs and service standards are met.Essential Skills, Experience, or Qualifications: Previous experience in a Customer Service Advisor or similar roleExcellent written and verbal communication skillsStrong ..... full job details .....