Full time

Customer Service Advisor

Rapier Employment

Birmingham, B2 5RE

£12.74 - £12.87 per hour

Posted: 08 July 2026 (Today)

Closing date: 07 August 2026

Ref: 60360122

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About the Role

As a Customer Service Advisor for Rapier Employment in Birmingham (Hams Hall, B46), you will provide support to prestigious UK hospitality clients, including hotel, bar, and restaurant managers. Your duties encompass delivery updates, problem-solving, complaint handling, and managing shortages or damages. This full-time agency role, paying £12.74 to £12.87 per hour, has potential for permanency after a trial. You need a strong telephone manner and a friendly approach, with willingness to work in the alcohol sector. Previous experience in customer support is beneficial for this position.

Job description
CUSTOMER SERVICE ADVISERS WANTED
We are recruiting CUSTOMER SERVICE ADVISERS for our well-known client in the logistics industry based in HAMS HALL, BIRMINGHAM, B46
This is ON-GOING AGENCY WORK with the intention of becoming a permanent position after a successful trial period.
You must be willing to work within the alcohol industry to be suitable for this role.
Customer Service Duties:

Working as part of a team, you will be liaising with established prestigious UK clients and in turn, hospitality site leads such as hotel, bar, and restaurant managers.

You will be providing customer support including, but not limited to delivery updates, problem-solving, feedback, complaint handling, shortages, damages etc...
You will require a good telephone manner and friendly personality as well as being computer literate.

Hours of work:

Rotating Day shifts (07:00-15:30/08:00-16:30/09:00-17:30/10:00-18:30) - MUST BE ABLE TO DO ALL SHIFTS.

Monday to Friday.
30-minute unpaid lunch break.
40 hours paid per week.

Salary

£12.74ph, rises to £12.87ph after 12-weeks.

Weekly pay (every Friday).
28 days holiday entitlement rises to 30 days after 12 weeks.

Customer Service Requirements:

Computer literate (you will be operating various in-house systems).

Minimum 1-year recent experience in an office/call centre style role.
Previous experience in hospitality would also be beneficial.
Proficient with Microsoft Excel.
Strong stable work history.
Fluent in English.
Good, Friendly and professional telephone manner.
Ability to travel to Hams Hall (public transport is very limited).

Additional benefits:

Free parking along with free tea and coffee.
Team building exercises and events such as summer BBQ / sports day organised by the office social committee”.
Immediate start, ongoing work and potential progression within a global logistics company.

Dress code: Smart Casual and dress down every last Friday of the month and random fund raising for social committee.
Training provided

Social Committee: Chip Butty Friday, Film Days, Competitions & Prizes & MORE Monthly engagement plan

Big screens – showing sports / events – radio on throughout the week.

Once a full contracted Employee:

Advantages: Reduced cinema tickets, Gym memberships, retails discounts, Child-care vouchers, Ride to work funding, health care, access to GP video calls 24/7, Eye care, company Pension, Long service award. Career progression within group inc worldwide vacancies

If you are interested in applying and meet ALL of the requirements for the role of Customer Service Advisor, click "Apply now" below. if your CV meets the requirements that our client is looking for, a member of rapier employment Birmingham branch will be in touch to talk you through the next stages.
Rapier Employment has been established in the UK for over 30 years, specialising in permanent and temporary workers in the Commercial, Production, and Logistics sector.
www.rapieremployment.co.uk

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