Customer Service Advisor

Job Description:Hours:Monday to Friday9am to 5pmLocation: Leighton Buzzard/HybridCustomer Services Advisor - ProfileReporting to the Customer Services Manager, the Customer Services Advisor is responsible for ensuring excellent customer service and support to the sales team in line with organisational objectives.The role involves a variety of responsibilities across customer service, order processing, and maintenance of the database and customer records. The Customer Service Advisor should be able to enhance relationships and build customer loyalty by responding to internal and external needs in a timely and courteous manner.This position requires the ability to manage multiple priorities at once and adapt easily in a fast-changing environment.Responsibilities SummaryProcess customer orders and/or enquiries in a timely manner by phone or emailAct as a liaison between sales representatives and customers, providing order status updates and relevant informationResponsible for all administrative tasks related to orders, such as:o Issuing and distributing purchase orders to suppliers and ensuring proper follow-upo Sending order confirmations, invoices and packing slips for shipping to customerso Maintaining the customer databaseProactively suggest additional and/or alternative products and services to meet customer needsMonitor orders as they move through the system to ensure they are processed and shipped on timeConduct follow-ups with customers to ensure shipments are complete, ..... full job details .....