Customer Service Advisor

We are currently recruiting for a temp-to-perm Customer Service Advisor to join a well-established, premium brand. This is a fantastic opportunity for someone with strong customer service skills who enjoys helping customers, resolving queries and delivering an excellent customer experience. Working as part of a busy customer service team, you will be the first point of contact for both customers and trade partners, handling enquiries across telephone, email, live chat, written correspondence and social media. Key Responsibilities Handle customer enquiries professionally across a variety of communication channels. Resolve queries and complaints efficiently, aiming to provide a solution at the first point of contact. Build positive relationships with customers and trade partners, delivering a high standard of customer service. Accurately record customer interactions and maintain up-to-date information on internal systems. Identify and resolve issues, escalating where necessary and helping to reduce repeat contacts and complaints. Support sales and revenue generation by identifying opportunities to add value where appropriate. Work towards individual and team targets, maintaining high standards of accuracy and performance. Contribute ideas to improve processes, procedures and the overall customer experience. Work collaboratively with colleagues, sharing knowledge and supporting the wider team. Attend training and coaching sessions to develop skills and product knowledge. ..... full job details .....