Customer Service Advisor

Proactive Personnel are currently looking for a number of Customer Service Advisors to start work in Preston, PR5. Duties: Delivery of service excellence through a communicative customer focused approach applied to the customer order process Process customer orders in a professional, timely and efficient manner Prepare customer qoutations Communicate effectively with customers, undertaking necessary follow up calls during the order process Provide accurate advice to customers and internal stakeholders in regard to product specification, pricing and delivery timelines Maximise opportunities to switch sell, upsell and cross sell company products Manage debit/credit note process to meet customer and company requirements Manage customer complaints and returns effectivly and efficiently Requirements: 3 years customer service experience including customer call handling and processing customer orders Excellent customer service delivery Demonstrable compliance with internal process Computer literacy including MS Office and regular use of MS Teams Customer resolution experience The hours of work are Monday to Thursday 08:00- 17:00 and Friday 08:00- 16:00. Pay is 14.35 an hour. Please be aware the role will be a minimum 3 months - 6 months and potentially becoming permanent. If interested, please call Tyheisha or Ollie on (phone number removed). ..... full job details .....