Customer Service Advisor

Customer Service AdvisorHybrid 2/3 split £13.94/phShifts between 8 am and 9 pm, including 1 weekend in 4We''re recruiting a Customer Service Advisor to join a leading consumer goods business based in Milton Keynes. This is an opportunity to join one of the world''s most loved brandsJoin a busy Customer Service team as the first point of contact for all customersHandle inbound customer calls on a day-to-day basisSupport customers reporting faults across a range of equipment typesCheck and correct customer account detailsEnsure customer contracts are in placeVerify that customer equipment is correctly listedSkills and ExperienceConfident and professional with a strong customer-focused approachAble to handle a wide range of enquiries, including challenging situationsWell organised with the ability to prioritise workload effectivelyTarget-focused and results-drivenStrong team player with exceptional customer service skillsExcellent timekeepingProfessional and calm attitude when dealing with all customers, regardless of call difficultyWorking HoursFull-time role working shifts between 8:00 am and 9:00 pmRotating shift patterns worked in full-week blocks:8:00 am - 4:30 pm9:00 am - 5:30 pm9:30 am - 6:00 pm12:30 pm - 9:00 pm Ad-hoc weekend working (approximately one weekend per month):Saturday: 9:00 am - 5:00 pmSunday: 10:00 am - 4:00 pmDuring training, office-based, 5 days per weekAfter training, hybrid working with homework on Monday and FridayIf you like the sound of this role ..... full job details .....