https://jobs.co.uk/job/customer-service-advisor-ppm-recruitment--fa3a9d41-260f-415a-bc1c-3a4cb3c37c0a RSS feed for Customer Service Advisor at PPM Recruitment. en-gb Wed, 26 Aug 2026 22:16:10 GMT https://jobs.co.uk/job/customer-service-advisor-ppm-recruitment--fa3a9d41-260f-415a-bc1c-3a4cb3c37c0a https://jobs.co.uk/job/customer-service-advisor-ppm-recruitment--fa3a9d41-260f-415a-bc1c-3a4cb3c37c0a Wed, 26 Aug 2026 11:53:51 GMT Location: Warwickshire | Salary: 27537.00-27537.00 Annual | Type: Permanent | Customer Service Advisor - CV6PPM Recruitment are currently recruiting for a Customer Service Advisor to join our client''s team on a full-time, permanent basis.Job Title: Customer Service AdvisorHours: Monday to Friday, 8:00am - 5:00pmLunch: 40-minute unpaid lunch breakSalary: 27,537.23 per annumThe RoleAs a Customer Service Advisor, you will be the primary point of contact for clients, providing a professional and efficient service while ensuring all enquiries and support tickets are dealt with promptly.Reporting to the Customer Success Manager, you will be responsible for meeting key performance targets, maintaining accurate CRM records and working closely with internal teams to ensure a high level of client satisfaction.Key ResponsibilitiesHandle and resolve client support tickets and enquiries efficiently.Ensure KPIs are consistently met, including response times and client satisfaction.Accurately record all client interactions and updates on the CRM system (Freshdesk).Monitor inbound logs and communicate with clients regarding penalties or quarantined items.Manage a range of miscellaneous client enquiries.Ensure clients understand and follow the correct processes.Work closely... Permanent