Customer Service Advisor

Customer Service Advisor - CV6PPM Recruitment are currently recruiting for a Customer Service Advisor to join our client''s team on a full-time, permanent basis.Job Title: Customer Service AdvisorHours: Monday to Friday, 8:00am - 5:00pmLunch: 40-minute unpaid lunch breakSalary: 27,537.23 per annumThe RoleAs a Customer Service Advisor, you will be the primary point of contact for clients, providing a professional and efficient service while ensuring all enquiries and support tickets are dealt with promptly.Reporting to the Customer Success Manager, you will be responsible for meeting key performance targets, maintaining accurate CRM records and working closely with internal teams to ensure a high level of client satisfaction.Key ResponsibilitiesHandle and resolve client support tickets and enquiries efficiently.Ensure KPIs are consistently met, including response times and client satisfaction.Accurately record all client interactions and updates on the CRM system (Freshdesk).Monitor inbound logs and communicate with clients regarding penalties or quarantined items.Manage a range of miscellaneous client enquiries.Ensure clients understand and follow the correct processes.Work closely with colleagues across other departments to resolve issues and achieve excellent client outcomes.Maintain a professional and customer-focused approach at all times.Essential Skills and ExperienceStrong verbal and written communication skills.Excellent IT and organisational skills.Ability to work ..... full job details .....