Customer Service Advisor

Customer Service Advisor-
Location: Glasgow
Pay Rate: -16.00 per hour
Contract: Temporary, 12 months
Start Date: November 2026
Hours: Full-time, Monday to Sunday, with rotational shifts between 8:00am and 8:00pm. Full flexibility is essential.

About the RoleWe are recruiting Business Banking Advisors on behalf of Nationwide to join their Business Direct telephony team in Glasgow.

This is an excellent opportunity for individuals with strong customer service skills who enjoy speaking with customers, solving problems and helping small businesses find the right banking solutions. Full training and ongoing support will be provided, so previous banking experience is not essential.

Key Responsibilities

• Handle inbound calls from new and existing business banking customers, providing a professional and friendly service.
  
  
• Respond to customer enquiries and take ownership of queries to ensure they are resolved efficiently.
  
  
• Understand customers'' needs and provide information about suitable banking products and services.
  
  
• Support customers with digital banking services and solutions.
  
  
• Maintain accurate customer records and ensure all information is recorded correctly.
  
  
• Follow company policies, procedures and relevant financial regulations.
  
  
• Work collaboratively with colleagues to deliver an excellent customer experience.
  
  

About YouWe are looking for candidates who have:

• Previous customer service experience and a passion for helping customers.
  
  
• Excellent verbal and written communication skills.
  
  
• Strong organisational skills and attention to detail.
  
  
• Good working knowledge of Microsoft Office, including Outlook and Teams.
  
  
• The ability to work effectively as part of a team.
  
  
• A professional, positive and customer-focused approach.
  
  
• The ability to follow procedures and handle information accurately.
  
  
• Full flexibility to work rotational shifts between 8:00am and 8:00pm, Monday to Sunday.
  
  

Training and Working ArrangementsThree weeks of full training will be provided on site, Monday to Friday, 9:00am to 5:00pm.

Following training, the role will operate on a rotational shift pattern. Hybrid working will be available, with a minimum of two days per week in the Glasgow office applying from 1 April 2027. Regular attendance at the office may also be required before this date for team collaboration and training events.

What We Offer

• -16.00 per hour.
  
  
• A 12-month contract.
  
  
• Full-time hours.
  
  
• Three weeks of full training.
  
  
• The opportunity to gain experience within business banking and financial services.
  
  
• Ongoing support and development.
  
  

If you have excellent customer service skills, enjoy helping people and are looking for an opportunity to develop your career within banking, we would love to hear from you!

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