Customer Service Advisor

Customer Service Advisor - Great Location, Monday to Friday 0830 - 1700hrs 
* Excellent career prospects 
* Full time - permanent role 
* Ample parking 
* Generous basic salary plus benefits 
* Vibrant Team Environment.

 Role Overview 
We’re looking for an organised and proactive Customer Service Officer to support the business operations. You’ll manage orders, administration, and communication across multiple teams, ensuring a high standard of service and timely delivery.
 
This is a fast-paced role suited to someone who enjoys juggling priorities, solving problems, and working collaboratively.

 
 Key Responsibilities 

-  Manage new build orders and associated administration from start to finish
-  Process call-offs, raise quotations, and handle enquiries via phone and email
-  Liaise with internal teams to ensure smooth order processing and delivery
-  Monitor order volumes and manage workload to meet daily capacity
-  Communicate delays or shortages promptly and clearly
-  Produce accurate weekly and monthly reports

-  Support KPI tracking and continuous improvement initiatives

 

 
 What You’ll Be Doing 

-  Coordinating tasks across multiple departments
-  Maintaining strong working relationships with branch teams and site contacts
-  Ensuring orders are processed accurately and on time
-  Supporting team members to meet service deadlines

-  Reviewing processes and suggesting improvements

 

 
 What We’re Looking For 

-  Excellent communication and telephone skills
-  Strong organisational skills with great attention to detail
-  Confident working independently and as part of a team
-  Calm, resilient, and able to work well under pressure

-  Positive, driven, and proactive attitude

 

 
 Skills and Experience 

-  Good numeracy skills
-  Strong Excel skills for reporting
-  Confident using Microsoft Teams

-  Ability to manage and prioritise workload effectively

 
 Why Join Us£ 

-  Fast-paced, collaborative working environment
-  Opportunity to develop your skills and progress

-  Supportive team culture focused on continuous improvement