Customer Service Advisor

Customer Service AdvisorLocation: Reading (Hybrid)Salary: 30,000 per annumHours: Monday to Friday, 40 hours per weekThe RoleWe are looking for a friendly and customer-focused Customer Service Advisor to join a busy and supportive team. As a Customer Service Advisor, you will be the first point of contact for customers enquiring about start-up loans and business support.Managing a pipeline of over 300 customer enquiries, the Customer Service Advisor will guide applicants through the start-up loan process, explain eligibility and funding options, and ensure all required documentation is completed. You will provide an exceptional customer experience from initial enquiry through to application while maintaining accurate CRM records and building strong relationships with customers.Working closely with internal teams and banking partners, the Customer Service Advisor will also promote additional services, including training programmes, mentoring and networking events, helping customers access the support best suited to their needs.Key ResponsibilitiesAct as the first point of contact as a Customer Service Advisor for customer enquiries via phone and email.Manage a pipeline of 300+ customer enquiries and start-up loan applications.Explain start-up loan products, eligibility criteria and the application process.Guide customers through each stage of their application and supporting documentation.Maintain accurate customer records using CRM systems.Liaise with banking partners and ..... full job details .....