Full time

Customer Service Advisor

Pertemps Loughborough Commercial

Leicestershire, City of Leicester, LE4 7SD

£15.34 per hour

Posted: 16 September 2026 (Today)

Closing date: 16 October 2026

Ref: 60912269

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About the Role

Based in Leicestershire, this full-time Customer Service Advisor role with Pertemps Loughborough Commercial pays £15.34 per hour. The successful candidate acts as first point of contact for external customers, handling shipping requests and advising on worldwide transit of goods. Communication spans phone, email, web-chat and social media, including Twitter and Facebook. Every interaction presents a chance to resolve queries, build trust and deliver a quality experience for a globally recognised brand. Applicants should demonstrate strong listening, problem-solving and ownership, ensuring issues are fixed right first time. Working full time, the advisor helps reduce repeat contact by creating effortless experiences.

My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc.
As a Customer service advisor, you'll play a key role in making those connections. Every conversation is an opportunity to create a great experience, solve a problem, and build trust in one of the worlds most recognised brands.
We're looking for people who genuinely care about customers and want to make a difference.
People who take pride in delivering quality, getting things right first time, and creating effortless experiences that reduce the need for customers to contact again.
Take ownership, listen carefully and look for the best outcome, while balancing quality, efficiency and customer needs.
You'll thrive in this role if you're engaged, curious and always looking for ways to improve.
You'll likely have experience in a contact centre or customer service environment and understand the impact great service can have on customer loyalty and business success.
Interview Date - 22.09.26 + 29.09.26
Start Date - 05.10.26 + 19.10.26
Operational Hours - 08:00-19:15 (8hr Shift) - Monday to Friday
Location : - East Midlands Airport - 100% on-site
Pay Rate : - £15.34 p/h
Training - 7 weeks structured training and mentoring process, helping you build confidence and capability from day one.
Job Role : -
Managing Inbound calls to the business from Worldwide clients handling shipment requests
Building rapport with customers and establishing their needs
Care about quality and take pride in getting it right first time
Look for opportunities to create effortless customer experiences
Understand the value of working efficiently without compromising service
Deliver a consistent call flow, giving the customer the confidence in the information provided
Maximise up selling opportunities whilst ensuring the customer has an informed choice
Be curious and engaged and always looking for ways to improve
Work collaboratively and contribute positively to team success
Key Skills :
Excellent customer service experience
Strong understanding of customer service processes
Consistently providing a high level of service
Excellent communication skills written and verbal
Ability to adapt to change
Ability to work as part of a team as well as independently
Experience of working with MS Word and Excel
Passionate about developing skills and supporting goals and ambitions
Take ownership and accountability for your work
This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process
If you have the right skills - Please click Apply, submit your CV to michelle.alburey@pertemps.co.uk or call 01509 213000