£15.34 per hour
About the Role
As a Customer Service Advisor based in Leicestershire, you will be the first point of contact for external clients, handling shipping requests and offering guidance on worldwide goods transit. This full-time role, paying £15.34 per hour, involves managing inbound calls alongside emails, social media, and web-chat. The position follows a hybrid pattern: one week in the office and one week working from home until January 2027, after which it becomes fully on-site. Your key responsibilities include providing information and advice on international shipments. Training is two weeks on-site, with an interview date of 02.07.26 and a start date of 13.07.26.
My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc.
Hybrid working 1 week in the office, 1 week working from home until January 2027 then will be full time on site.
Dates to be determined after Training is completed and Manager has signed off.
Interview Date - 02.07.26
Start Date - 13.07.26
Operational Hours - 08:00-19:15 (8hr Shift) - Monday to Friday
Location : - East Midlands Airport
Pay Rate : - £15.34 p/h
Training - 2 weeks on site
Job Role : -
Your key responsibilities, which are not exhaustive and not limited to include :
Managing Inbound calls to the business from Worldwide clients handling shipment requests
Building rapport with customers and establishing their needs
Deliver a consistent call flow, giving the customer the confidence in the information provided
Maximise up selling opportunities whilst ensuring the customer has an informed choice
Key Skills :
Excellent customer service experience
Strong understanding of customer service processes
Consistently providing a high level of service
Excellent communication skills written and verbal
Ability to adapt to change
Ability to work as part of a team as well as independently
Experience of working with MS Word and Excel
This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process
If you have the right skills - Please click Apply, submit your CV to michelle.alburey@pertemps.co.uk
or call 01509 213000
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