Customer Service Advisor

My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests.- Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc.
You will handle enquiries regarding tracking deliveries, providing accurate product and service information whilst promoting the brand and identifying any opportunities to upgrade and cross-sell.
Resolving enquiries quickly with the focus of first time resolution will be expected, manage any objections in a professional manner whilst maintaining strong customer confidence at all times.
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Hybrid working 1 week in the office, 1 week working from home - dates to be determined after Training is completed and Manager has signed off.


Interview Date - 31.03.26

Start Date - 20.04.26

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Operational Hours - 09:00-19:15 (8hr Shift) - Monday to Friday-

Location : - East Midlands Airport

Pay Rate : - -14.73 p/h

Training - 2 weeks on site

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Job Role : -

Your key responsibilities, which are not exhaustive and not limited to include :

Managing Inbound calls to the business from Worldwide clients handling shipment requests

Building rapport with customers and establishing their needs

Deliver a consistent call flow, giving the customer the confidence in the information provided

Maximise up selling opportunities whilst ensuring the customer has an informed choice

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Key Skills :

Excellent customer service experience

Strong understanding of customer service processes

Consistently providing a high level of service

Excellent communication skills written and verbal

Ability to adapt to change

Ability to work as part of a team as well as independently

Experience of working with MS Word and Excel

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This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process

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If you have the right skills - Please click Apply, submit your CV to (url removed)

or call (phone number removed)