£13.12 per hour
About the Role
Based in Beeston, this full-time customer service advisor position with Pertemps Leicester offers £13.12 per hour on a fixed-term contract. The successful candidate will handle enquiries across telephone, email, WhatsApp, live chat and social media, assisting customers with a broad range of questions. Strong communication, empathy and problem-solving abilities are essential, alongside confidence using multiple systems at once. Working as part of a dedicated team, the advisor will manage various requests while maintaining a positive experience for every customer. This contract suits someone who thrives on variety and takes satisfaction in resolving issues efficiently.
Customer Service Advisor
Beeston | £13.12 per hour | Full-time | Fixed-term contract
Looking for a busy Customer Service role where no two days are the same?
We’re recruiting Customer Service Advisors for a well-established organisation in Beeston. If you enjoy helping people, solving problems and delivering great customer service, this could be a brilliant opportunity for you!
The role
As a Customer Service Advisor, you’ll help customers with a wide range of queries across telephone, email, WhatsApp, live chat and social media.
You’ll work in a busy, fast-paced environment, handling multiple enquiries and systems while providing a positive customer experience.
What we’re looking for
Confident communication and a friendly, empathetic approach
Good problem-solving skills and the ability to take ownership of queries
Confidence using computers and learning new systems
The ability to stay calm and professional under pressure
A positive attitude and a genuine interest in helping customers
Previous experience in customer service, retail, healthcare or another customer-facing role would be great, but it’s not essential.
Hours and working pattern
Full-time hours, office based in Beeston
Shifts between Monday and Sunday
Two full weekends worked in every four-week rotation, with time off during the week and two full weekends off
Flexibility is essential. Please note that annual leave cannot be authorised during the busy Black Friday period.
What’s on offer?
- £13.12 per hour
- Fixed-term contract until 31 December 2026, with potential for extension
- Structured training and ongoing support
- Generous employee discounts
- Pension scheme and flexible benefits, including discounted gym membership
- Free, 24/7 counselling and wellbeing support
Interested?
If you enjoy helping people and would like to join a busy, varied customer service team, we’d love to hear from you!
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