Customer Service Advisor

My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests.- Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc.-
Excellent customer service experience and skills are required for this role, establishing rapport with customers and businesses requiring support and information on how best to transit goods worldwide.

Hybrid working 1 week in the office, 1 week working from home until January 2027 then will be 100% on site.

Dates to be determined after Training is completed and Manager has signed off.-

Interview Date - 04.09.26 + 07.09.26
Face to Face interview on site

Start Date - 21.09.26-

Operational Hours - 08:00-19:15 (8hr Shift) - Monday to Friday
Location : - East Midlands Airport-
Pay Rate : - -15.34 p/h-
Training - 2 weeks on site-


Job Role : -Your key responsibilities, which are not exhaustive and not limited to include :
Managing Inbound calls to the business from Worldwide clients handling shipment requests
Building rapport with customers and establishing their needs
Deliver a consistent call flow, giving the customer the confidence in the information provided
Maximise up selling opportunities whilst ensuring the customer has an informed choice-

Key Skills :
Excellent customer service experience
Strong understanding of customer service processes
Consistently providing a high level of service
Excellent communication skills written and verbal
Ability to adapt to change
Ability to work as part of a team as well as independently
Experience of working with MS Word and Excel-

This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process-
If you have the right skills - Please click Apply, submit your CV to (url removed) or-call (phone number removed)