Customer Service Advisor

My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc. Excellent customer service experience and skills are required for this role, establishing rapport with customers and businesses requiring support and information on how best to transit goods worldwide.Hybrid working 1 week in the office, 1 week working from home until January 2027 then will be 100% on site.Dates to be determined after Training is completed and Manager has signed off. Interview Date - 04.09.26 + 07.09.26 Face to Face interview on siteStart Date - 21.09.26 Operational Hours - 08:00-19:15 (8hr Shift) - Monday to Friday Location : - East Midlands Airport Pay Rate : - 15.34 p/h Training - 2 weeks on siteJob Role : -Your key responsibilities, which are not exhaustive and not limited to include :Managing Inbound calls to the business from Worldwide clients handling shipment requestsBuilding rapport with customers and establishing their needsDeliver a consistent call flow, giving the customer the confidence in the information providedMaximise up selling opportunities whilst ensuring the customer has an informed choice Key Skills :Excellent customer service experienceStrong understanding of customer service processesConsistently providing a high level of serviceExcellent communication skills ..... full job details .....