Customer Service Advisor

Customer Service Advisor 

Derby

£25.5k Bonus 

 

We are recruiting for an experienced customer service advisor to join the team on behalf of our client based in the Allenton area of Derby. 

 

Working Hours:

You will work a Saturday and Sunday every third week. On these weeks you will get 2 weekdays off. 

Monday to Friday 0745-1615 / 0945-1815 on a weekly rotation

Saturday working hours are 0800-1700

 

Day to day includes

• Acting as first point of contact for customers in person, over the telephone and via e-mail. 
  
  
• Advise and recommend the clients services dependent on their needs
  
  
• Upsell and promote the companies service wherever possible 
  
  
• Complete administrative tasks, filing, copying and data entry.
  
  
• General Housekeeping.
  
  

• Minimum 2 years experience in a customer facing role essential, experience in a sales environment would be desirable. 
  
  
• Confident communicator, ability to advise and recommend options to customers
  
  
• Administrative skills, proficiency in Microsoft Packages.
  
  
• Fluent in English both written and verbal.
  
  
• GCSE Pass in Maths and English or equivalent (Please be aware a basic Math's, English and reasoning assessment forms part of the interview process for this role)