Customer Service Advisor

Customer Service AdvisorThe Open University in Northern IrelandAcademic ServicesPay: 13.45 per hour PAYELocation: 110 Victoria Street, Belfast, BT1 3GNStart Date: ASAPContract: Until Friday 30th October 2026 (full commitment to the contract duration is required)Hours: Full-time, 37 hours per week. Successful candidates will work a flexible shift pattern between 8:00am and 6:30pm, Monday to Friday.About the RolePertemps are recruiting on behalf of The Open University for a Customer Service Advisor to join their Student Recruitment and Support team in Belfast.This is an excellent opportunity for candidates with experience in customer service, administration, student services or contact centre environments to join one of the UK''s leading universities.As a Customer Service Advisor, you will support current and prospective students by providing advice and guidance throughout their student journey. You''ll communicate across multiple channels, including telephone, email, webchat and social media, while carrying out a range of administrative duties using university systems.The role begins with a 7-8 week office-based training programme, after which you''ll move to a hybrid working arrangement, combining office and home working.Key ResponsibilitiesDeliver excellent customer service to current and prospective students through inbound and outbound telephone calls, emails, webchat, letters and social media.Provide information and guidance on student registration, enrolment, fees, ..... full job details .....