Customer Service Advisor

Customer Service Advisor

Central Bristol (hybrid working available after first 1 – 2 months)
Up to £26,000 per annum (depending on experience)

Amazing benefits including:
 - Hybrid working: 3 days in the office, 2 days remote.
 - 25 days' holiday plus Bank Holidays - and your birthday off!
 - Discretionary annual bonus which can be up to 20% of your salary
 - Contributory pension scheme (up to 12%).
 - Private Medical Insurance (after probation).
 - Discounts on retail, hospitality, fitness, and training courses.
 - Regular socials, including Summer and Winter parties.

Full time, permanent role working Monday - Friday working either 08.00 am - 4.00 pm / 09.00 am - 5.00 pm or 10.00 am - 6.00 pm (working two weeks for each shift pattern)

About the Role
We're looking for a Customer Service Advisor to join our client's really friendly team, providing first-class support to customers across a range of products and services.

You will be handling high call volumes in a busy office environment, as the first point of contact, you'll handle member queries via inbound and outbound customer service calls, email, and web chat, ensuring every interaction is helpful, accurate, and leaves the customer feeling genuinely cared for.

This is a fantastic opportunity for someone who takes pride in great service, enjoys solving problems, and thrives in a supportive team environment.

Key Responsibilities

• Act as the first point of contact for member queries across phone, email, web chat, and post.
• Provide clear, accurate and empathetic support, resolving queries or escalating to the relevant department.
• Process payments securely over the phone (card and direct debit).
• Administer and process important documents
• Log and forward regulatory complaints to the appropriate team.
• Maintain accurate member records and ensure all correspondence is correctly stored.
• Keep up to date with products, services, and internal systems to provide informed support.
• Ensure compliance with FCA guidelines, Data Protection, Health & Safety, IT and Anti-Money Laundering policies.

About You

You'll be calm, considered in your approach, compassionate, and confident communicating with people from all walks of life. You don't need years of financial services experience, what matters most is your enthusiasm, accuracy, and ability to deliver a great customer experience every time and enjoy being a positive attribute to the team!

Key skills and qualities:

• Telephone based customer service is a must - ideally high volume
• A supportive team player with a positive, proactive approach
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Comfortable working in a fast-paced environment
• Confident using a range of computer systems and communication tools

Ready to join a team where great service really matters?
Apply today and start making a difference.