Customer Service Advisor

Customer Service Advisor
Avonmouth
Up to £33,000
Monday - Friday | 8:30am - 5:00pm

I am currently looking for a Customer Service Advisor to join a friendly, well-established distribution team in Avonmouth

In this full-time, permanent position, you will be responsible for managing client accounts, taking and processing orders via phone and email, and delivering outstanding customer service. If you have experience in a business-to-business environment-or you have worked in a customer service or telephone email sales role. Full training and ongoing development are provided.

Main Duties
" Customer Assistance: Promptly and courteously respond to customer inquiries via phone and email.

" Issue Resolution: Troubleshoot and resolve customer concerns using available tools and resources.

" Order Management: Process orders, track shipments, handle cancellations/modifications, and ensure a smooth buying experience.

" Product Knowledge: Build a strong understanding of our product range to confidently assist customers.

" Up-Selling: Spot opportunities to promote complementary products that add value for customers.

" Professional Communication: Maintain a friendly, empathetic, and respectful tone in all interactions.

Skills

" 1 year of sales or customer service experience required

" Experience in sales (preferred)

" Strong communication and problem-solving skills

" A proactive, customer-first attitude

" Ability to commute to Avonmouth

Benefits
" Company pension

" Employee discount

" Life insurance

" Free & on-site parking
This is a fantastic opportunity to join a supportive company that values its people and offers long-term career progression.
If you are interested please click APPLY