Customer Service Advisor - Part Time

Customer Service AdvisorHammersmith and Fulham PART TIME 22.5 hours a week £19.98ph Overview: To provide a single point of contact for those contacting LBHF about housing services and repairs.To ensures that customers receive a timely and positive response to their contact with LBHF, achieving performance targets and high rates of satisfaction.To respond to customer enquiries at the first point of contact from a variety of customer access channels, including telephone, email, web, social media, and post. Responsibilities To deliver a consistent, reliable, customer focused service, ensuring value for money and responsive services to anyone contacting LBHF and to act as a positive role model for all staff.To act as the first point of contact, providing initial advice and information and resolving directly the most frequent service requests by; telephone, email, web, and other social media channelsWhere appropriate to direct and/or connect telephone callers and enquiries via other channels to other individuals/departments where more complex and specific advice is requiredTo capture accurate and detailed information to pass to relevant specialist teams where the Customer Service Center cannot fully resolve a queryTo access and record actions on the council s central housing database and other systems to provide residents with relevant information and services, for example, to issue a rent statement, take a rent payment, order a repair and to make a surveyor appointmentTo ..... full job details .....