Customer Service Advisor

Must have proven Customer service office experienceExcellent Communicator, written and verbalHighly organisedCustomer Care Specialist / Customer Service Advisor Hayes, Middlesex£31,100 + Excellent Experience 12-Month Fixed Term ContractFull-time (40 hours per week) Are you passionate about delivering outstanding customer service and turning a customer''s experience around? We''re looking for an enthusiastic Customer Care Specialist to join a friendly and supportive team based in Hayes. This is an excellent opportunity for someone who enjoys building relationships with customers, solving problems and making a genuine difference. You''ll become the first point of contact for customers following delivery, ensuring they receive exceptional aftercare, resolving any concerns and helping create a positive customer experience from start to finish.What you''ll be doingContact customers following delivery to ensure they''re happy with their purchase.Provide advice and support to customers considering returns, helping find the best solution.Respond to customer enquiries via telephone, email, live chat and other digital channels.Investigate and resolve delivery, product and service-related issues.Process returns, exchanges and refunds accurately.Record customer interactions using internal systems.Monitor customer feedback and online reviews, responding professionally where appropriate.Work closely with internal departments to resolve issues quickly.Share ideas that help improve customer ..... full job details .....