Customer Service Advisor

Customer Services Advisor Location: LondonMonday to Friday plus 1 Saturday per month Are you a confident communicator with a passion for delivering excellent customer service? Do you thrive in a fast-paced environment where no two days are the same? We re looking for a proactive and organised Customer Services Advisor to join a busy, customer-focused team within a well-established and growing business. This is a fantastic opportunity for someone who enjoys building relationships, solving problems and ensuring customers receive an exceptional level of service. The Role As a Customer Services Advisor, you ll play a key role in maintaining strong customer relationships and supporting the smooth day-to-day running of commercial operations. Key responsibilities include: Handling incoming customer calls and emails professionally and efficiently. Managing job bookings, responding to customer queries and completing general administration. Maintaining accurate and up-to-date customer records and databases. Supporting invoicing activities and ensuring deadlines are met. Building and maintaining strong relationships with existing customers. Developing new customer relationships and re-engaging with lapsed clients. Working closely with internal teams, including Sales, Transport and Finance, to ensure a seamless customer experience. About You We re looking for someone who is enthusiastic, commercially minded and takes pride in delivering outstanding customer service. You ll ideally ..... full job details .....