customer service advisor

Customer Service Advisor / Collections AdvisorMUST HAVE FCA / Financial Services Experience Location: Milton Keynes (Hybrid Working) Salary: Competitive + Excellent Benefits Hours: Monday Friday, 8:30am 5:30pm (1 in 4 Saturdays, 9am 1pm) An exciting opportunity has arisen for a Collections Advisor to join a forward-thinking, high-growth business based in Milton Keynes. This dynamic organisation is reshaping the way customer support operates within consumer finance. With a strong emphasis on empathy, technology, and compliance, they re looking for someone who can confidently navigate challenging conversations and turn them into positive outcomes for both the business and the customer. The role: The successful candidate will be responsible for engaging with customers across multiple channels phone, SMS, email, and chat to resolve outstanding balances in a professional, compliant, and customer-focused manner. Whether it s providing support to those facing financial difficulties or simply guiding customers through tailored repayment options, the Collections Advisor plays a key role in helping people get back on track. Key responsibilities include: Making outbound and receiving inbound calls to discuss and resolve overdue payments Communicating with customers through digital platforms such as SMS, email, and online chat Advising customers in financial difficulty with care and understanding, offering practical, FCA-compliant solutions Making informed decisions that balance ..... full job details .....