Customer Service Advisor

About the Role Customer Service Advisor We are looking for a proactive and detail-focused Customer Service Advisor to join our team in Knottingley. As a Customer Service Advisor at Panda, you will play an important role in supporting our sales, operations and managed services teams. This is a varied role where you will help keep customer orders, quotations, records and service information accurate, up to date and moving smoothly through the business. This is a great opportunity for someone who enjoys customer contact, administration, problem solving and working with different teams to make sure customers receive a reliable, professional service. The Role This Customer Service Advisor role sits at the centre of customer service, sales administration and operational support. You will help ensure orders are processed correctly, customer information is maintained, and internal teams have the information they need to deliver on time and to a high standard. You will become a confident user of our CRM system, keeping customer and order information accurate so the business can make informed decisions and maintain strong service performance. What You ll Be Doing Processing customer orders from sales information and quotations. Keeping sales orders, costs and customer records accurate and up to date on the CRM system. Developing strong knowledge of the CRM system and becoming a key user for the team. Supporting repeat work, standing orders and rental agreements. Preparing and ..... full job details .....