Customer Service Advisor

Position: Customer Service Advisor Contract Type: Permanent - 40 hours per week Location: Pall-Ex House, Victoria Road, Ellistown, Coalville, Leicestershire, LE67 1FH Working hours: Monday to Friday - 09 00 with occasional Saturday mornings on a rota Salary: £27,539.20 Please note that this is an office-based role. Why choose Pall-Ex? Want to work for an award winning, market leading and successful business? We are an ambitious, innovative and growing Pallet Network providing excellent service to our customers. We have an unrelenting focus on being an employer of choice, to ensure our employees love coming to work and enjoy competitive pay rates, range of useful benefits pension enhanced annual leave increased with length of service milestones life cover supportive employee assistance programs About the role: Duties include: Handle all calls in a professional manner, offering solutions and options for the customer where applicable Respond to all emails and Nexus instant messages in a timely manner Daily Reporting to Corporate Customers, communicating any previous day failures or potential issues Maintain a high level of service through both professional communication to all parties and via KPI s Working towards and supporting Company goals, values and objectives Proactively resolve any potential customer issues Monitoring not sent/ghost freight Generate bespoke customer KPI reports in line with customer expectations for all Corporate Accounts Complaint handling to manage ..... full job details .....