Up to £16.11 per hour
About the Role
The Customer Service Advisor - Out of Hours role, based in Trafford, involves being the initial contact for customers requiring 1st line IT support. This temporary position offers up to £16.11 per hour, which includes a shift allowance. The role is office-based at Capgemini, Trafford Park, and follows a rotating three-week pattern of night shifts (1800-0700) and day shifts (0700-1800). Key skills for this position include strong communication abilities, problem-solving aptitude, and a calm manner under pressure. You will manage queries, troubleshoot issues, and escalate matters as needed, ensuring a professional service during non-standard hours.
Customer Service Advisor
- Salary: £16.11 per hour (Combined standard rate and shift allowance)
- Location: Capgemini, Trafford Park, Stretford, Manchester M41 7HA
- Working Pattern: Office-based
- Hours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800
Typical shift pattern is a 3-week rotation:
Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night
Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Off, Fri - Off, Sat - Day, Sun - Day
Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini
In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you''ll do
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
What you''ll bring
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you''re looking for a stepping stone into a career in technology, this could be your next move.
Interested£ Apply today!
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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