Customer Service Advisor

Customer Service AdvisorLocation: Hybrid - up to 3 days onsite with local area knowledge required (Lowestoft/Melton area) Pay Rate: 14.59 per hour PAYE Contract Length: Initial 6-week assignment with potential to extend. Start Date: ASAPHybrid working arrangements can also be consideredEquipment Collection Location- East Suffolk House, Riduna Park, Melton, IP12 1RTContact Centre Location- Riverside, 4 Canning Road, Lowestoft, NR33 0EQAbout the RoleOpus People Solutions are recruiting on behalf of our Client, East Suffolk Council, for a Customer Service Advisor on a temporary basis, to join a busy and supportive Customer Services Administration and Training Team. This is primarily a remote position, although applicants must live locally to enable collection and return of equipment and demonstrate knowledge of the local area.This role focuses on providing administrative support to a front-facing Customer Services team, ensuring customer enquiries are handled efficiently, professionally, and within agreed service standards.No interview process is required. Successful candidates will be selected following hiring manager review of submitted CVs and completion of compliance checks.Key ResponsibilitiesManage and administer Customer Services mailboxes on a daily basisRespond to enquiries accurately, professionally, and within agreed SLAsLog customer enquiries using the Service CRM systemAllocate cases to relevant service teamsChase and escalate outstanding enquiries where ..... full job details .....