Customer Service Advisor - Office Based

Join Our Team as a Contact Centre Advisor!Are you passionate about providing outstanding customer service? Do you thrive on helping people and ensuring their needs are met? If you''re looking for job security, career development, and the chance to make a difference, we have the perfect opportunity for you!Position: Customer Service AdvisorStart Date: 26/01/2026Location: Queensway, Stevenage, SG1 1FN - FULLY ON SITE Hourly Rate: 12.21Working Pattern: Full-Time (Shifts allocated between 8:30 AM - 5:30 PM)What You Will Do:As a Customer Service Advisor, you will be the friendly voice and helpful resource for Hertfordshire citizens and businesses seeking access to Council services. Your primary responsibilities will include:Handling incoming customer requests via telephone and electronic channels (web and email).Engaging professionally with customers across multiple platforms, including potential future interactions on social media.Logging customer interactions accurately and ensuring queries are resolved effectively, providing a seamless customer experience.Supporting the digitisation of services and maintaining high standards of customer care.Capturing and safeguarding customer data with precision.What We Need from You:To excel in this role, you should possess:Excellent verbal and written communication skills.Strong telephone etiquette and the ability to converse comfortably with the public.A background in customer service or contact centres is a plus.Proficiency in PC usage ..... full job details .....