https://jobs.co.uk/job/customer-service-advisor-nights-maximus--a65a30c8-9b69-40d2-9ec8-dfde04edf77b RSS feed for Customer Service Advisor - Nights at Maximus. en-gb Sat, 27 Jun 2026 17:47:42 GMT https://jobs.co.uk/job/customer-service-advisor-nights-maximus--a65a30c8-9b69-40d2-9ec8-dfde04edf77b https://jobs.co.uk/job/customer-service-advisor-nights-maximus--a65a30c8-9b69-40d2-9ec8-dfde04edf77b Sat, 27 Jun 2026 11:52:57 GMT Location: Cardiff | Salary: 26858.00-26858.00 Annual | Type: Permanent | • Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. • Identify and address safeguarding concerns promptly and effectively. • Meet customer service standards and performance goals. • Respond to difficult and sensitive cases with empathy, patience, and resilience. • Deliver information services across multiple channels (telephone, online, email, and live chat). • Resolve service user issues proactively, calmly, and professionally. • Offer guidance, tailored recommendations, and signposting to Service Users. • Follow established processes and adjust to evolving procedures. •Manage confidential information with strict adherence to data protection standards. • Proactively seek and address feedback to drive continuous improvement in role Qualifications and Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing mul... Permanent