Residential Management Group is a large, established, market leading property management company and is growing and its 24/7 Customer Service Centre has exciting opportunity for permanent Night Shift Customer Centre Advisor, based in Northwich. What hours will I be working? Our Customer Service Centre is a 24/7 operation to ensure we''re always available to respond to customer''s queries. You''ll be working 3 nights on / 3 nights off working between 8pm and 8am incl Saturdays and Sundays. For your fully comprehensive induction (approximately 4 weeks), you will be working 8 hour DAYS. You will have a dedicated ''buddy'' to support you during your training, and when you''re fully confident/competent, you''ll move to your Out of Hours shifts and your buddy will join you initially, to support you in your new role. Upon completion of your training, you''ll be working an 8 hour NIGHT shift between 8pm and 8am. You must be fluent in both written and spoken English, to be considered for this exciting opportunity! What will I be doing? Working your 8 hour shift been 8pm to 8am, you will be receiving calls from customers, some of which are likely to be emergency in nature - therefore, you''ll need to be able to support with the situation professionally, calmly and confidently. Ensure all contact with customers is accurately recorded on their computer-based record. Process all documentation resulting from customer contacts, ensuring information is passed to colleagues to action. When ..... full job details .....