Customer Service Advisor – Workload and Planning

In this role, you will support Field Engineers, Subcontractors, and Contact Centre Agents by coordinating service activities and ensuring smooth communication across teams. Your responsibilities will include managing email requests efficiently and processing service bookings via Salesforce and SAP. You will liaise across departments to maintain accuracy and transparency in scheduling and workload planning. By managing diaries and prioritising tasks, you will help streamline operations and ensure service excellence.

Requirements

• Experience in customer service or service coordination, ideally within a technical or field service environment
• Geographical knowledge
• Experience with SAP and Salesforce systems
• Organised and able to multitask
• Confident in managing workload independently or collaboratively
• Experience in diary management and service planning is beneficial