Customer Service Advisor

We are currently recruiting for Customer Service Advisor to join a busy and friendly office team based in Stoke Prior. This is a fantastic opportunity for a motivated and dependable individual looking to develop their career within a growing and forward-thinking business.The successful candidate will play a key role in supporting customers and working closely with internal departments to ensure a high level of service is maintained at all times.Key Responsibilities

• Managing daily communication with existing customers
• Responding to customer enquiries via telephone and email
• Order processing using Sage
• Processing returns and customer credits using Sage
• Working alongside the Sales Team to support customer satisfaction
• Providing efficient and professional customer support

Skills & Experience

• Excellent telephone and communication skills
• Ability to stay calm and organised in a fast-paced environment
• Strong attention to detail and time management skills
• Good working knowledge of Microsoft Office
• Previous customer service experience preferred, but not essential
• Positive attitude with a willingness to learn

Personal Qualities

We are looking for someone who thrives in a varied and busy role. The ideal candidate will be adaptable, self-motivated, and able to work both independently and as part of a team. Strong organisational skills and the ability to manage workload effectively under pressure are essential.If you are looking for a new opportunity within a successful and growing company, we would love to hear from you