Customer Service Advisor

Motofix is a leading vehicle body repair provider with nine state-of-the-art centres across the Home Counties, South, and South West of England. We aim to set the benchmark for customer experience and quality in automotive body repair, guided by teamwork, ownership, respect, and eco-integrity.What We Offer Excellent salarySaturday Rota Payments (1:3)30 days annual leave (Inclusive bank holidays)Workplace pension schemeFree Training and DevelopmentEmployee long service rewardsEmployee well-being servicesFree uniform (and PPE)Life insurance About the RoleAs a Customer Service Advisor, you will be the public face of Motofix, ensuring every customer receives a seamless and positive experience throughout their repair journey. You will provide friendly and professional support, ensuring customer satisfaction while maintaining efficient administrative processes. This role requires initiative, attention to detail, and the ability to provide outstanding customer service in a fast-paced environment. Key ResponsibilitiesCustomer Engagement Provide a professional and welcoming meet and greet service to customers.Booking and Scheduling Schedule vehicle repair bookings, ensuring smooth workflow management.Guiding Customers Assist customers through the repair claims process, providing clear and reassuring guidance.System Updates Maintain accurate records in repair management systems to track progress and customer interactions.Payment Processing Handle insurance excess payments, ensuring ..... full job details .....