https://jobs.co.uk/job/customer-service-advisor-mortgages-saffron-building-society--7668e860-dadb-47ff-93c2-c85e74789477 RSS feed for Customer Service Advisor - Mortgages at Saffron Building Society. en-gb Fri, 02 Oct 2026 18:57:42 GMT https://jobs.co.uk/job/customer-service-advisor-mortgages-saffron-building-society--7668e860-dadb-47ff-93c2-c85e74789477 https://jobs.co.uk/job/customer-service-advisor-mortgages-saffron-building-society--7668e860-dadb-47ff-93c2-c85e74789477 Fri, 02 Oct 2026 11:52:35 GMT Location: Cambridge | Salary: 26000.00-26000.00 Annual | Type: Permanent | Customer Service Advisor - Mortgages Spider is advertising on behalf of Saffron Building Society, who are looking for a Customer Service Advisor to join their team in Saffron Walden, Essex. This is a full-time, permanent position, working 9am 5pm, with hybrid working to be agreed with your line manager following training. Salary: £26,000 £27,000 per annum Benefits: 33 days holiday including bank holidays, buy/sell holiday scheme, performance-dependent annual bonus, pension with 5% employee and 8.5% employer contributions (subject to eligibility and TandCs), salary sacrifice schemes, health and dental benefits, life assurance and income protection. About the role: As a Customer Service Advisor - Mortgages, you ll support existing mortgage members with their retention options, helping them through the process while delivering excellent customer service. Key responsibilities include: Managing customer and broker enquiries by phone and email Producing mortgage illustrations, issuing offers and keeping cases progressing Processing product switches and retention administration accurately Completing scripted, non-advised customer interactions around retention options and relevant c... Permanent