Customer Service Advisor - Monday to Friday

Customer Service Advisor£26,265 - £29,829 on completion of milestones during probationBath Full Time Permanent 37 hours per weekYour Voice. Our Values. Connected Communities.At Curo, we take pride in being the first point of contact for our residents and the wider community. Our Customer Service Advisors are the voice of Curo - and we need people who care about making every interaction count.This dynamic role puts you at the heart of our organisation. Working as part of our supportive contact centre team, you''ll handle a diverse range of enquiries across multiple channels, helping resolve issues and making a real difference to people''s lives every day.You''ll connect with our residents, contractors, and sometimes the wider public, providing solutions and support when they need it most. Many of our customers contact us during challenging times in their lives, so your empathy and understanding will be crucial in helping them navigate their housing needs. And you''ll do it Monday to Friday, with no evenings or weekends.What you''ll be doingAnswering inbound calls, WhatsApp messages, texts, emails, and social media enquiriesHandling and resolving customer queries at the first point of contact wherever possibleUsing multiple systems simultaneously to find information and update recordsManaging challenging situations with empathy and professionalismProviding advice and guidance on a wide range of housing-related mattersDirecting complex queries to the appropriate teams when ..... full job details .....