Customer Service Advisor

The Customer Service Advisor position in the business services industry involves providing exceptional support to customers, ensuring their queries and concerns are effectively addressed. This permanent role is based in West Oxford and requires a proactive and service-oriented approach to meet customer needs.Client DetailsOur client is an upscaling organisation within the business services industry, dedicated to delivering reliable and professional services to its clients. They focus on fostering a supportive work environment and providing excellent opportunities for growth.DescriptionKey responsibilities of the Customer Service Advisor include:Respond to customer queries via email, phone, and other communication channels in a timely manner.Maintain accurate records of customer interactions and transactions.Resolve customer complaints and provide appropriate solutions to ensure satisfaction.Assist customers with product or service information and guidance.Collaborate with internal teams to address and resolve customer issues effectively.Identify and escalate priority issues to the relevant departments when necessary.Contribute to improving customer service processes and practices.Provide updates and follow-ups to customers regarding the status of their enquiries.ProfileThe successful Customer Service Advisor should have:Previous experience in a customer service/client facing position is highly desirable.Strong communication skills, both verbal and written, to engage ..... full job details .....