Customer Service Advisor

The Customer Service Advisor will provide exceptional support to customers within the leisure, travel, and tourism industry, ensuring their needs are met efficiently and professionally. This temporary role requires strong problem-solving skills and a customer-focused approach.

Client Details

The company is a medium-sized organisation operating in the leisure, travel, and tourism sector, known for its commitment to delivering high-quality services to its clients. With a focus on customer satisfaction, the company values professionalism and operational excellence.

Description

• Assist customers with queries and provide accurate information about services and offerings.
• Handle bookings, cancellations, and amendments with precision and care.
• Resolve customer complaints in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure seamless service delivery.
• Provide recommendations to enhance customer satisfaction and loyalty.
• Keep updated with company policies, products, and promotions.
• Support other customer service functions as required.

Profile

A successful Customer Service Advisor should have:

• Proven experience in a customer-facing role, ideally within a call handling role.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Attention to detail and a problem-solving mindset.
• Proficiency in basic computer applications and booking systems.
• A proactive and adaptable approach to work.

Please note this role will be fully office based in Manchester.

Job Offer

• Competitive hourly pay.
• Opportunity to work in the exciting leisure, travel, and tourism industry.
• Supportive and professional work environment.
• Potential for skill development and career progression.

If you are passionate about delivering excellent customer service and are excited about working in a dynamic industry, apply today to join a team that values quality and excellence.